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Systems Support Engineer
Las Vegas, NVFusion HCR is Hiring!
Job Title: Systems Support Engineer
Location: Las Vegas, NV (Onsite, M–F)
Contract: 6-month Contract-to-Hire
Travel: Up to 30% (Domestic and Internal)
Summary:
We are seeking a Systems Support Engineer with strong Linux, hardware, and API integration experience. This is a hands-on role responsible for installing and supporting complex applications on bare metal infrastructure, integrating with third-party systems via REST APIs and JSON, and ensuring reliable deployments for casino customers worldwide.
This role is ideal for someone who thrives in high-impact, field-based environments and is comfortable supporting real-time deployments across hardware, software, and network layers.
Key Responsibilities:
Required Skills & Experience:
Job Title: Systems Support Engineer
Location: Las Vegas, NV (Onsite, M–F)
Contract: 6-month Contract-to-Hire
Travel: Up to 30% (Domestic and Internal)
Summary:
We are seeking a Systems Support Engineer with strong Linux, hardware, and API integration experience. This is a hands-on role responsible for installing and supporting complex applications on bare metal infrastructure, integrating with third-party systems via REST APIs and JSON, and ensuring reliable deployments for casino customers worldwide.
This role is ideal for someone who thrives in high-impact, field-based environments and is comfortable supporting real-time deployments across hardware, software, and network layers.
Key Responsibilities:
- Lead the design, deployment, and integration of software and hardware solutions, including advanced RFID and third-party API integrations.
- Provide hands-on installation of large-scale Linux-based applications on bare metal systems.
- Develop and support application-level integrations using REST APIs, JSON, and custom configuration protocols.
- Act as a technical escalation point for full-stack support — from hardware to application layer.
- Troubleshoot and optimize system performance through diagnostics and root cause analysis.
- Collaborate with engineering and product teams to improve hardware/software/API reliability.
- Provide documentation of deployment procedures, support playbooks, and integration standards.
- Support hardware setup including workstations, servers, cabling, and network equipment.
- Mentor junior team members and assist in field onboarding and training.
- Ensure deployments comply with customer requirements and applicable regulatory standards.
- Deliver field support during installations and upgrades (30%+ travel).
Required Skills & Experience:
- 7+ years in systems engineering, field support, or application deployment roles.
- Strong hands-on experience with Linux (command line, scripting, service configuration).
- Experience installing applications directly onto bare metal systems.
- Experience working with RESTful APIs and JSON, especially in system-to-system integrations.
- Comfortable debugging across Linux OS, application, and network layers.
- Proficiency in scripting languages (Bash, Python), PostgreSQL, and virtualization (VMware, Windows Server).
- Background in RFID or hardware-integrated software solutions is a plus.
- Strong communication skills, documentation habits, and team collaboration experience.
- Bachelor’s degree or equivalent hands-on experience in a technical field.