Fusion is actively seeking a dedicated Deskside Support Level I to provide top-tier deskside support to our team members, ensuring they have the tools and assistance necessary to excel in their roles. 

If you meet the qualifications below, we encourage you to apply or reach out directly for more details. We would love to hear from you!
Key Responsibilities:

• Must have past experience with Microsoft Windows 11 upgrade.
• Must have hardware refresh experience in large environments.
• Manage and maintain service ticket work queue, ensuring all tickets are updated in a timely manner.
• Acknowledge receipt of support issues within 15 minutes, providing resolution either remotely or onsite.
• Provide consistent and clear communication to customers, keeping them informed of ticket status and resolution progress.
• Diagnose and resolve technical issues, including software/hardware problems, printer connectivity, Wi-Fi issues, and more.
• Engage in ongoing technical training and certification to enhance skills and knowledge.
• Provide recommendations for software/hardware improvements to address user issues.
• Maintain comprehensive documentation of issues, resolutions, and troubleshooting procedures.

Minimum Qualifications:

• 21 years of age and legally eligible to work in the United States.
• High school diploma or equivalent required; AA/AS degree and A+ certification are a plus.
• 3 years of prior PC service and support experience.
• Proficiency with MS Office, Windows 95/NT, XP, and MS Exchange.
• Experience with connecting and installing software drivers for external printers and troubleshooting Wi-Fi and wireless connectivity issues.
• Strong communication skills and the ability to interact effectively with diverse team members and guests.
• Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other required certifications.

Physical Requirements:

• Ability to navigate all areas of the property, including stairs and various environmental factors.
• Capacity to work in a fast-paced environment and maintain composure under pressure.
• Ability to stand, walk, bend, stretch, and kneel for prolonged periods.