IT Field Support Specialist
Knowledge of relevant computer systems, applications and desktop hardware. Delivers solution sets for systems and application problems. Demonstrates proficiency in all skills required to facilitate application and systems enhancements or replacements. Capable of analyzing and resolving system integration problems. Evaluates software and hardware products and make recommendations for improving operations or processes. Demonstrates an understanding of clinical and/or business operations. Communicates effectively with users, colleagues, developers, and organizational administration. Demonstrates excellent analytical and problem-solving skills. Collaborate with cross-functional work teams with minimal supervision. Demonstrates advanced interpersonal skills to effectively interface with department leadership and staff, physicians, vendors, and consultants. Able to effectively communicate technical subjects to non-technical customers. Proven organizational skills and ability to perform tasks as assigned. Demonstrates the ability to participate in projects, including system design documentation, procedures, process and data flows, and may provide recommendations for system enhancements and replacements.
Education Minimum Level of Education Required: Associate degree. Bachelor’s Degree in IT; or Associate degree in IT Preferred - with 2 years of IT experience; or a related Associate’s Degree Preferred - with 4 years of IT experience is required.