The Business Analyst will report to the Business Applications Manager.  This position will be responsible for front-end user support for critical business applications and will work closely with cross-functional stakeholders to address break-fixes and coordinate new features to drive the business forward.  The ideal candidate will have strong hands-on experience documenting business processes, performing gap analysis, gathering and eliciting requirements, and facilitating user acceptance testing.

Key responsibilities include:

• Respond to trouble tickets for critical business applications.
• Troubleshoot software errors and work with both internal and external technical support teams to identify solutions for performance degradation.
• Maintain continuous communication with end users through problem resolution.  
• Document resolution notes, knowledge articles, and/or QRCs for solving software issues or providing guidance on how the software works. 
• Partner with Business Process Owners to understand needs for business problems.
• Document/model as-is and to-be business processes.
• Elicit high-level business requirements and decompose them into functional and non-functional requirements.
• Trace requirements through the delivery lifecycle from definition to release.
• Collaborate with App Dev and Application Maintenance teams to identify solution options that will help business applications better support business processes. 
• Conduct research to understand capabilities within critical business applications as part of making recommendations for change or implementing unused features the business may benefit from.
• Work with cross-functional teams to manage system changes from conception through implementation and release.
• Capture backlog items for system changes and new project requests and collaborate with IT leadership to prioritize work.
• Assist with QA and User Acceptance Testing.
• Assist with product release notes for custom applications
• Ensure established development, maintenance, and IT processes are being followed

Qualifications:

• Education: Bachelor’s degree in business administration, computer science, finance, or information systems required (or equivalent experience).
• Experience: 3 + years of relevant work experience.
• Certifications: Certifications in business analysis are highly desired but not required.

Technical Skills:

• Experience working with SaaS products, web applications, and ERP software required. Experience working with Vista (Viewpoint) a plus.
• Demonstrated computer skills including working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.
• Strong experience with process modeling tools (e.g. Visio, Miro).
• Experience with Fresh Works, Jira or other similar tools.
• Knowledge of SDLC processes and various delivery models preferred.

Soft Skills:

• Strong problem-solving, troubleshooting, and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work in a team and collaborate with cross-functional teams.
• Detail-oriented with the ability to manage multiple projects simultaneously.