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Salesforce Business Analyst

Scottsdsale, AZ · Information Technology
You will build, test, and support business critical and customer facing systems the internal and external customers depend on every single day. As a Business Systems Analyst I, you will help to discover and analyze business problems, evaluate incoming requests, gather, and document requirements, and recommend and build world class solutions. You will become a subject matter expert on our major software platforms and work closely with the business on understanding and fixing key business issues.
This role requires you to understand the end-to-end business process thoroughly to bring innovative solutions to business problems. You will also be exposed to and build solutions for many functions across the business including manufacturing, production, supply chain, sales, customer support, and finance.
Responsibilities
· Gather and clearly document business requirements
· Perform fit/gap analyses between business requirements and out-of-the-box features of enterprise software packages
· Create functional design specifications for system customizations and integrations
· Work closely with senior analysts, architects, and developers to leverage out-of-the-box features and thoughtfully design customizations to maximize user efficiency and minimize ongoing maintenance costs
· Work closely with development team to ensure their output delivers on the business need
· Create and execute test cases covering all business and functional requirements
· Analyze data from various sources and create reports to enable quality decision making
· Resolve end-user issues and perform ongoing administration, configuration and end-user training and documentation for new and existing capabilities
· Use Azure DevOps to manage requirements, test cases, bugs, deliverables, and tasks
 
Basic Qualifications
· Bachelor’s Degree in Supply Chain, Business Administration, Computer Information Systems, or equivalent experience
· 2+ years of experience as a power user or functional analyst in an enterprise-class CRM or ERP system
· Ability to translate business requirements into functional requirements
· Demonstrated understanding of accounting principles and best practices
· A tenacity to learn and grow with an iterative mindset
· Ability to work with a diverse set of users from upper management to field users and to be able to communicate effectively across groups
· Vision and organizational skills to balance end-user support with larger strategic project support
· Obvious cross group teamwork and influence competencies throughout all work examples
· Excellent verbal and written communication skills with the ability to lead functional meetings
 
Preferred Qualifications
· Experience building solutions in Salesforce, preferably Salesforce Consultant, Admin, Dev certifications
· Experience working within medium to large public enterprises
· Experience working with Agile development teams and work management software (e.g., Azure DevOps, JIRA)
 

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