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NOC Manager

Seattle, Wa
Fusion HCR is seeking a NOC Manager for our client located in Washington State.
The NOC Manager is to ensure that the networking system runs efficiently without interruption.
Duties and Responsibilities:
  • The NOC Managers primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of infrastructure.
  • Provides overall expertise with all network operations functions.
  • Ability to define, implement and enforce configuration management and change management policies and practices.
  • Handle escalations and manage support from different levels.
  • Ensure adherence of operational metrics.
  • Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
  • Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
  • Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
  • Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
  • Provide procedural training to staff.
  • Perform performance objectives and performance reviews with all team members.
  • The NOC Manager will include hands on technical support work related to the overall health and maintenance of customer environments.
  • This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
  • The NOC Manager will manage all related partner operational expectations.
  • Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
  • Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
  • Ensure that reports are accurate and delivered on time.
  • 6+ years' experience in Microsoft product build and support experience with a high availability 24x7 including:
  • MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
  • VMware Experience, knowledge of Virtualization using VMware,MCITP
  • Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery and High availability using industry standards.
  • Ability to work independently as well as in a team environment.
  • ITIL V3 Foundation Certification preferred

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