We’re Hiring! Desktop Support Technician

Company Overview: Our client is a leading technology company at the forefront of innovation, providing cutting-edge solutions to empower business. With a commitment to excellence, they are dedicated to delivering high-quality products and services that drive success in the ever-evolving tech landscape.

Position Overview: We are seeking a talented and customer-focused Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will play a crucial role in ensuring the smooth operation of our company's desktop computing environment. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and assisting end-users with a variety of IT-related tasks.

Responsibilities:

1. Technical Support:

   • Provide first-line technical support for desktop hardware, software, and peripherals.
   • Diagnose and resolve hardware and software issues promptly and effectively.
   • Assist end-users in person, over the phone, or via remote support tools.

2. Installation and Configuration:

   • Install, configure, and maintain desktop operating systems and software applications.
   • Deploy and upgrade desktop hardware components as needed.
   • Ensure software licenses are properly managed and adhered to.

3. Hardware Maintenance:

   • Perform regular maintenance and updates on desktop computers and related equipment.
   • Troubleshoot and repair hardware failures, coordinating with vendors for warranty services when necessary.
   • Manage inventory of desktop hardware and accessories.

4. User Training:

   • Conduct training sessions for end-users on basic software and hardware usage.
   • Create user-friendly documentation and guides to facilitate self-help solutions.

5. Security and Compliance:

   • Implement and enforce security policies to safeguard company data and systems.
   • Ensure desktops comply with relevant regulatory requirements and industry standards.

6. Collaboration:

   • Collaborate with other IT professionals to resolve complex technical issues.
   • Escalate problems to appropriate teams when necessary, ensuring timely resolution.

Qualifications:

• 2 years documented experience as a Desktop Support Technician or similar role.
• Solid understanding of desktop operating systems, software applications, and hardware components.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• A+ Certification and Sec + Certification are required.

Education: Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Equivalent work experience will also be considered.