The Human Resource Center Specialist II is responsible for delivering consistent and effective HR services and support. The Specialist II reports to the manager, HR Resource Center and has no supervisory or budget responsibilities. Responsibilities include: Using in-depth knowledge of various HR functions to triage and assist with accurate, prompt responses to inquiries, from the simple to the complex. Ensuring team-related inquires and transactions are handled in an efficient, effective, high-quality manner. Providing guidance and acting as a liaison to internal and external departments and vendors in support of associate benefit plans. Acting as a first point of contact for HR questions. Resolving simple-to-complex issues using policies, practices, and HR systems. Using in-depth knowledge of multiple HR-related functions and services to support and respond to routine associate inquiries. Working independently to resolve issues. Partnering with subject matter experts to respond to and resolve complex matters. Collaborating and coordinating with HR business partners and Centers of Expertise. Responding to inquiries from associates and family members. Resolving issues, recommending resources, and responding to questions. Serving as a liaison to vendors who need help researching and resolving associate-related issues. Reviewing vendor reports, performing audits to ensure data accuracy, and resolving identified issues. Documenting call information and summaries in the HR Resource Center tracking system. Performing various tasks associated with post-offer employment and on-boarding processes. Performing administrative tasks associated with the tuition reimbursement program and vendor. Identifying process improvement, streamlining opportunities, and assisting with the development of standard practices for HR processes. Serving as an HR Resource Center team member, committed to meeting Center goals, quality outcomes, and performance standards. Identifying and reporting trends or patterns that indicates potential issues. Identifying and supporting methods to update, simplify, and enhance HR processes, procedures, and technologies.
High School or GED
Two-to-five years of HR or related Experience required. Working knowledge of Employee Retirement Income Security Act (ERISA), Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and other laws and regulations related to employee benefits, compensation, and employment issues is required.