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Desktop Support Technician

Las Vegas, Nevada

We’re Hiring! Desktop Support Technician

Company Overview: Our client is a leading technology company at the forefront of innovation, providing cutting-edge solutions to empower business. With a commitment to excellence, they are dedicated to delivering high-quality products and services that drive success in the ever-evolving tech landscape.

Position Overview: We are seeking a talented and customer-focused Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will play a crucial role in ensuring the smooth operation of our company's desktop computing environment. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and assisting end-users with a variety of IT-related tasks.


  1. Technical Support:

    • Provide first-line technical support for desktop hardware, software, and peripherals.
    • Diagnose and resolve hardware and software issues promptly and effectively.
    • Assist end-users in person, over the phone, or via remote support tools.
  2. Installation and Configuration:

    • Install, configure, and maintain desktop operating systems and software applications.
    • Deploy and upgrade desktop hardware components as needed.
    • Ensure software licenses are properly managed and adhered to.
  3. Hardware Maintenance:

    • Perform regular maintenance and updates on desktop computers and related equipment.
    • Troubleshoot and repair hardware failures, coordinating with vendors for warranty services when necessary.
    • Manage inventory of desktop hardware and accessories.
  4. User Training:

    • Conduct training sessions for end-users on basic software and hardware usage.
    • Create user-friendly documentation and guides to facilitate self-help solutions.
  5. Security and Compliance:

    • Implement and enforce security policies to safeguard company data and systems.
    • Ensure desktops comply with relevant regulatory requirements and industry standards.
  6. Collaboration:

    • Collaborate with other IT professionals to resolve complex technical issues.
    • Escalate problems to appropriate teams when necessary, ensuring timely resolution.


  • 2 years documented experience as a Desktop Support Technician or similar role.
  • Solid understanding of desktop operating systems, software applications, and hardware components.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • A+ Certification and Sec + Certification are required.

Education: Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Equivalent work experience will also be considered.

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