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Systems Engineer - Voice

Cincinnati, Ohio
Fusion HCR is seeking Systems Engineer - Voice for a Direct Hire position with a Fortune 500 Company based out of Ohio.  This opportunity offers an outstanding benefit package and upward mobility.  This role is based onsite in Ohio working on hybrid model. We are not able to offer any visa sponsorship at this time.
We are currently looking for a Systems Engineer Level 2-Voice Communications for the Enterprise Services team within IT.  The Systems Engineer Level 2-Voice Communications is responsible for:   researching advanced technology trends in area(s) of expertise; identifying emerging trends and initiating research projects for team members; designing innovative solutions using new technologies; recommending short-term alternatives when appropriate; creating prototypes and leading initial development and testing; defining SLAs to ensure requirements are met or exceeded; escalating problems as required and informing management as appropriate; developing client satisfaction and capacity planning metrics; coordinating assessment of emerging technologies; evaluating and recommending new projects or tools; overseeing cost benefit analysis and presenting options to management; assisting in the resolution of support issues escalated by senior operations or development personnel; providing technical expertise across business functions; articulating relationship between business and the data and technology that support the business; identifying opportunities to improve business processes via new technologies; making recommendations and influencing long-term technology strategy and planning for multiple business units; attending technology seminars when relevant to current work or specialty area; assisting in development of RFPs and responses to new business opportunities; acting as subject matter expert to various project team; determining dependencies and prerequisites; creating CRFs for assigned tasks and ensuring CRFs are approved with project timeline; defining production readiness and transition acceptance criteria and ensuring criteria are completed before new system implementation; and planning and prioritizing workload to meet deadlines, while planning and tracking status on several projects at once and adjusting to constant business change.

  • Minimum 8 years of experience in Information Technology
  • Minimum 5 years of experience in designing, reviewing, analyzing, maintaining, troubleshooting, and supporting an organization’s voice communications system
  • Minimum 5 years of experience consulting with internal business partners regarding voice communications software and hardware solutions
  • Minimum 3 years of support leading voice communications projects and offering research support and budget requirements
  • Minimum 3 years of experience implementing contact center technology including CTI, ACD, and dialers
  • Minimum 3 years of experience provisioning and implementing voice and data circuits including SIP technology
  • Minimum 3 years of experience working with cross-functional teams that include engineering, architecture, analysts, vendors, and project management staff
  • Minimum 2 years of experience in long-range or strategic voice communications planning
  • Strong knowledge and programming experience of voice communications systems (Cisco/Avaya)
  • Bachelor's Degree
  • Project management experience
  • Experience working with hosted service providers/managed service providers
  • Previous work experience in Fortune-1000 or Global-2000 company
  • Previous experience in workplace collaboration solutions 
Our employee-partners enjoy:
  • Competitive Pay
  • 401(k)/Profit Sharing/ESOP
  • Medical, Dental and Vision Insurance Package
  • Disability and Life Insurance Package
  • Paid Time Off and Holidays
  • Career Advancement Opportunities

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