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Salesforce Business Analyst

Scottsdsale, AZ · Information Technology


  • Work closely with stakeholders and development teams to analyze business needs, propose direction, document detailed requirements with measurable acceptance criteria, for stakeholder review, development, and implementation
  • Perform fit/gap analyses between business requirements and out-of-the-box features of Salesforce
  • Create functional design specifications for system customizations and integrations
  • Work closely with senior analysts, architects, and developers to leverage out-of-the-box features and thoughtfully design customizations to maximize user efficiency and minimize ongoing maintenance costs
  • Work closely with development team to ensure their output delivers on the business need
  • Create and execute test cases covering all business and functional requirements
  • Analyze data from various sources and create reports to enable quality decision making
  • Resolve end-user issues and perform ongoing administration, configuration and end-user training and documentation for new and existing capabilities
  • Use Azure DevOps to manage requirements, test cases, bugs, deliverables, and tasks

Basic Qualifications

  • Bachelor’s Degree in Business Administration, Computer Information Systems, or equivalent experience
  • Experience building solutions in Salesforce
  • Salesforce Certified Administrator, Salesforce Sales Cloud Consultant, or similar certifications
  • 2+ years of experience as an administrator, developer, or functional analyst in an enterprise-class CRM or ERP system
  • Ability to translate business requirements into functional requirements
  • Demonstrated understanding of accounting principles and best practices
  • A tenacity to learn and grow with an iterative mindset
  • Ability to work with a diverse set of users from upper management to field users and to be able to communicate effectively across groups
  • Vision and organizational skills to balance end-user support with larger strategic project support
  • Excellent verbal and written communication skills with the ability to lead functional meetings

Preferred Qualifications

  • Salesforce Consultant, Salesforce Certified Advance Administrator, Dev Certifications preferred
  • Experience working within medium to large public enterprises
  • Experience working with Agile development teams and work management software (e.g. Azure DevOps)

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