View all jobs
SAP Functional Analyst - Level 3 - CRM
Mason, OHFusion HCR is hiring! Direct Hire, SAP Functional Analyst – Level 3 - CRM. This is a direct hire, hybrid role out of Mason Ohio with a Fortune 500 Company.
Our client is currently looking for an SAP Functional Analyst-Level 3 to support the CRM area. The SAP Functional Analyst-Level 3 is responsible for: participating in gathering requirements, including leading, designing and providing guidance on recommendations; collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts; ensuring all systems are aligned with the IT long term strategy; identifying, recommending and implementing complex configuration solutions and implementing full cycle configuration to meet business needs, while creating and updating associated documentation; setting testing strategy for modules and leading end to end integration testing; participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents; and maintaining a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.
Required
Preferred
Our client is currently looking for an SAP Functional Analyst-Level 3 to support the CRM area. The SAP Functional Analyst-Level 3 is responsible for: participating in gathering requirements, including leading, designing and providing guidance on recommendations; collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts; ensuring all systems are aligned with the IT long term strategy; identifying, recommending and implementing complex configuration solutions and implementing full cycle configuration to meet business needs, while creating and updating associated documentation; setting testing strategy for modules and leading end to end integration testing; participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents; and maintaining a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.
Required
- High school diploma/GED required; Bachelor’s degree, preferred
- Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service
- Minimum 1 full lifecycle implementation in SAP CRM
- Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre’s, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.
- Experience with CRM – ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data
- Experience with understanding of ABAP code and debugging skills
- Experience communicating technical and business issues/solutions to all levels of management
Preferred
- Experience in SolMan - ChaRM
- Experience in complex SAP environments, supporting multiple SAP components
- Experience working on customer FIORI and customer Mobile applications