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Product Manager - AI and E-comm
Las Vegas, NVFusion HCR is hiring! Contract, Sr. Product Manager – eCommerce & AI (Casino & Hospitality)
This is a hybrid role in Las Vegas NV.
Job Summary:
We are seeking a highly experienced and results-driven Senior Product Manager with expertise in eCommerce and AI to lead and manage critical product initiatives within the gaming and hospitality industry. The ideal candidate will have over 8 years of professional experience, with a proven track record in product management, customer experience enhancement, and integration of AI technologies in eCommerce and customer service platforms. This role will focus on improving the booking engine, customer experience, and the call center “Agent” experience, specifically with Microsoft Dynamics. The Senior Product Manager will drive innovation through AI-driven solutions and seamless integration across digital platforms.
Key Responsibilities:
Qualifications:
Preferred Skills:
This is a hybrid role in Las Vegas NV.
Job Summary:
We are seeking a highly experienced and results-driven Senior Product Manager with expertise in eCommerce and AI to lead and manage critical product initiatives within the gaming and hospitality industry. The ideal candidate will have over 8 years of professional experience, with a proven track record in product management, customer experience enhancement, and integration of AI technologies in eCommerce and customer service platforms. This role will focus on improving the booking engine, customer experience, and the call center “Agent” experience, specifically with Microsoft Dynamics. The Senior Product Manager will drive innovation through AI-driven solutions and seamless integration across digital platforms.
Key Responsibilities:
- Lead the planning, execution, and successful delivery of eCommerce and AI-focused product initiatives in the gaming and hospitality industry.
- Manage the end-to-end lifecycle of product development, from ideation and requirements gathering to launch and ongoing optimization, with a focus on booking engines and customer experience.
- Work closely with internal teams, including marketing, IT, customer service, and software development, to define product requirements and deliver enhancements that meet business and customer needs.
- Collaborate with teams to leverage AI technologies to optimize user experiences, personalize customer interactions, and improve overall booking efficiency.
- Lead the integration of Microsoft Dynamics to enhance the call center “Agent” experience, ensuring seamless communication between customers and agents.
- Ensure products are developed with the highest quality and meet the evolving needs of the casino and hospitality environment, particularly in AI-driven eCommerce solutions.
- Develop and manage project timelines, resources, budgets, and risks, utilizing tools like Jira and Microsoft Project to track progress and ensure alignment with business objectives.
- Provide strategic direction to the product roadmap, aligning project goals with broader business strategies.
- Regularly monitor the performance of AI and eCommerce features, identifying opportunities for continuous improvement and innovation.
- Provide clear and concise project updates to stakeholders, addressing potential roadblocks and delivering solutions to mitigate risks.
- Foster a culture of collaboration and innovation, encouraging team engagement and productivity.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 8 years of experience in product management with a strong focus on eCommerce and AI technologies.
- Proven expertise in managing product initiatives that improve customer experience through innovative digital solutions.
- Hands-on experience working with Microsoft Dynamics and integrating with call center systems to enhance agent-customer interactions.
- Strong understanding and experience with AI-driven product features and solutions within eCommerce platforms.
- Proficiency in product management tools, including Jira, Microsoft Project, and other related tools for backlog management and project tracking.
- Strong ability to manage cross-functional teams, aligning marketing, IT, and software development efforts.
- Exceptional communication, leadership, and organizational skills.
- Proven problem-solving skills, with the ability to make sound decisions under pressure and manage project risks effectively.
- Experience with customer-centric product development, particularly in the casino and hospitality sectors.
- PMP or similar project management certification is a plus.
Preferred Skills:
- Experience with AI-powered eCommerce solutions in the gaming, hospitality, or travel industries.
- Familiarity with Agile and Waterfall product management methodologies.
- Knowledge of call center technologies, specifically Microsoft Dynamics, and their integration into digital product offerings.
- Demonstrated ability to work in a fast-paced, dynamic environment and drive innovation in digital product offerings.