Fusion HCR is hiring!  1 Year Contract – Systems Application Support Analyst, this is primarily a remote opportunity, working with our client in the government space. 

Responsibilities:
· Support project/product implementations for the IT Public Safety Team
• Fire and Police applications include: Everbridge, Securus, NetDMS, TeleStaff, FireRMS, Intime, Tableau, Forensic Advantage, custom applications, etc.
· Interacts with and oversees application vendor activities during system implementations
· Coordinate with customers and other IT divisions on tasks (firewall rules, software/hardware product evaluations, etc.)
· Weekly status reports/timesheets
· Information Security Application Reviews
· Upgrade SQL Database servers
· Application Monthly Maintenance Upgrades/Patches
· Create and update Physical Data Flow Diagrams
· Create and update technical documentation
· Create SSRS reports or Power BI reports
· Writing SQL queries
· Migrating custom knowledge base system

Skills
· Two (2) years of experience in design, implementation, and support of enterprise-level systems
· Principles and practices of systems implementation and software development
· Supporting software applications at a technical level
· Knowledge of firewalls, reverse proxy, and secure access to internal applications
· Troubleshoots and resolves issues with web application accessibility
· Windows System/Server Administration
· Create Physical Data Flow Diagrams using Visio o Includes servers, traffic, firewalls, ports, etc.
· Business Process Analysis
· Technical writing
· Database tools: (ex: Microsoft SQL Server Management Tools)
· SQL query languages · Network traffic monitoring tools (ex: Fortinet, Splunk, PRTG)
· FTP applications (ex: FileZilla, WinSCP, Axway)
· General understanding of Information Security, Cloud platforms (AWS, AZURE)
· laptop, desktop, server and mobile device hardware and operating systems
· Web server software (ex. IIS, Apache, and Tomcat)
· Creating reports using query tools (ex: Crystal Reports, SSRS – SQL Server Reporting Services, Power BI, Tableau) etc.
Preferred Skills and Experience
·Information Technology related certifications (ex. CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft 365 Certified Administrator)
· Browser debugger tools (Chrome or IE’s Developer Tools)
· Programming languages and development environments such as C#, .NET, AzureDevOps
· Knowledge in SharePoint creation of pages, lists, etc.
· PowerShell for Windows Scripting
· API monitoring\troubleshooting tools (ex: Postman, Swagger, SoapUI)
· Government agency experience and/or working with confidential data