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Dynamics 365 CRM - Technical Analyst
Cincinnati, OhioGreat opportunity with a global, fortune 500 organization! Amazing benefits including up to 30% retirement contributions. Relocation assistance considered.
The Technology & Analytics team is looking for a qualified Dynamics 365 Technical Analyst/Solutions Analyst to administer, configure, and develop technical solutions for our sales technology platform.
Job Responsibilities:
Skills/Qualifications:
The Technology & Analytics team is looking for a qualified Dynamics 365 Technical Analyst/Solutions Analyst to administer, configure, and develop technical solutions for our sales technology platform.
Job Responsibilities:
- Administration and configuration of Microsoft Dynamics CRM.
- Provide application support to end users.
- Configure system enhancements and processes in Dynamics 365 to make sure the system supports the needs of business stakeholders.
- Review and create CRM customizations including plugins, JavaScript/HTML, Power Automate flows, custom HTML interfaces (web resources), data integrations/migrations, and SSRS processes.
- Configure and generate Microsoft Dynamics CRM dashboards and reports.
- Serve as system technical liaison between business partners and technical resources as well as collaborate with other IT developers and analysts.
- Maintenance of data in Microsoft Dynamics CRM. Manage data imports, exports, and integrations with other systems; ensure data quality, accuracy, and compliance.
- Identify, troubleshoot, solve, and manage production issues under time constraints with minimal supervision. Provide end-user support, resolve technical issues, and assist with training.
- Responsible for creating and maintaining system documentation of Dynamics 365.
- Perform additional duties and participate in special projects as assigned.
Skills/Qualifications:
- High school diploma, required; Bachelor's degree or equivalent, preferred
- Minimum 4 years of experience in Information Technology
- Minimum 4 years of experience with business process analysis and requirements gathering with a strong emphasis on communication with the customer
- Minimum 3 years of experience with Dynamics 365
- Minimum 3 years of experience with SQL, stored procedures, views, triggers, functions in SQL Server
- Minimum 2 years of experience writing business requirements and developing, facilitating, and executing user test cases
- Experience and/or knowledge of Dynamics 365 as it pertains to feature sets that integrate with Dynamics solutions, including SharePoint, MS Office OneDrive/OneNote, LinkedIn, and Adobe Sign, preferred
- Hands-on experience working with JavaScript, C#, .NET, Visual Studio, Dynamics SDK, Xrm ToolBox, CRM API, preferred
- Experience with creating plug-ins, custom workflow activities, and web services in Dynamics 365, preferred
- Prior experience with Microsoft Azure, preferred
- Prior experience with developing SSRS reports, preferred
- Prior experience with Azure Data Factory, preferred