Fusion HCR is seeking a Systems Support Analyst for our client in the government space.

Candidate's responsibilities include: 
• Support project/product implementations for the IT Public Safety Team
• Fire and Police applications include: Everbridge, Securus, NetDMS, TeleStaff, FireRMS, Intime, Tableau, custom applications, etc.
• Interacts with and oversees application vendor activities during system implementations
• Coordinate with customers and other IT divisions on tasks (firewall rules, software/hardware product evaluations, etc.)
• Weekly status reports/timesheets
• Information Security Application Reviews
• Upgrade SQL Database servers
• Application Monthly Maintenance Upgrades/Patches
• Create and update Data Flow Diagrams
 Create and update technical documentation
• Create SSRS reports or Power BI reports
• Migrating custom knowledge base system
• Other duties as assigned
Required Skills and Experience:
• Two (2) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development.
• Supporting software applications at a technical level
• Windows System/Server Administration
• PowerShell for Windows Scripting
• Process mapping – create Data Flow Diagrams using Visio
• Technical writing • Database tools: (ex: Toad, Microsoft SQL Server Management Tools)
• SQL query languages
• Network traffic monitoring tools (ex: WireShark, Fiddler, Fortinet, Splunk)
• API monitoring\troubleshooting tools (ex: Postman, Swagger, SoapUI)
• FTP applications (ex: FileZilla, WinSCP, Axway)
​​​​​​​• General understanding of Information Security, Cloud platforms (AWS, AZURE)
• laptop, desktop, server and mobile device hardware and operating systems
• Web server software such as IIS, Apache, and Tomcat;
• principles and practices of systems implementation and software development.
• Knowledge of firewalls, reverse proxy, and secure access to internal applications
​​​​​​​• troubleshoots and resolves issues with web application accessibility