Join a Leading Casino Hotel Company as an Intune MDM Mobility/Desktop Support professional!

Are you passionate about emerging technologies and excited about the opportunity to work for an industry-leading organization? We’re looking for talented individuals to join our team and provide top-tier support in a fast-paced, dynamic environment! As an Intune MDM Mobility/Desktop Support Technician, you will play a vital role in supporting our Apple and Android devices and providing exceptional service to both internal clients and end users.
What You’ll Do:

• Mobile Device Support: Provide technical support and troubleshooting for a wide range of mobile devices, including iPhones, iPads, Android phones, and tablets.
• Escalation Point: Serve as an escalation point for device support, deployment, and management.
• Device Configuration & Activation: Assist customers with device setups, activations, and configurations for both Android and iOS devices. Work with carriers to submit corrections and ensure seamless device operations.
• Enterprise Mobility Management: Manage and maintain corporate enterprise mobility devices. Assist with Intune and Apple Business Manager device set-up and troubleshooting.
• Support & Maintenance: Provide second-level support, including white-glove service for C-level executives. Handle shipping, receiving, updates, and wiping of corporate mobile devices.
• Engineering Requests: Fulfill requests related to mobile device moves, adds, changes, and deletes.
• Software & Application Recommendations: Stay ahead of the curve by recommending and maintaining advanced software configurations, new applications, and device service updates.
• Client Liaison & Advisor: Act as a key technical advisor and liaison for mobile device management with clients.
• Device Deployment: Assign, deploy, and manage corporate-owned mobile devices and laptops via Intune.
• Operational Procedures: Develop and maintain comprehensive technical and non-technical documentation. Track usage and inventory of wireless devices and create reports.
• Learning & Growth: Demonstrate your willingness to learn new technologies, including Multi-Factor Authentication (MFA), and stay updated on trends in MDM.

Additional Responsibilities:

• Act as a point of escalation for complex technical and operational issues related to endpoint management.
• Collaborate with Help Desk and Support teams to provide training, tools, and documentation to enhance first-line support.
• Review existing Intune deployments, making recommendations to improve practices and streamline operations.

What You’ll Need to Join:

• Education: A BS/BA or technical degree in Engineering, MIS, CIS, or a related field is preferred.
• Certifications: Experience with MDM solutions such as Mobile Iron or MS Intune is a plus.
• Experience: 3-5 years of experience working with Intune or Ivanti Mobile Iron and desktop support in a virtualized environment.
• Skills:
  • Deep understanding of Apple and Android products (iPhones, iPads, Macs, Android devices).
  • Strong technical expertise with Intune, Mobile Iron, and mobile carriers.
  • Expertise in troubleshooting a variety of mobile issues, including carrier/network issues related to Microsoft Exchange 20xx and O365 Azure AD.
  • Working knowledge of Azure is essential.
  • Proficiency in PowerShell scripting to automate tasks and improve efficiency.
  • Strong communication skills (both written and verbal) with excellent diagnostic abilities.
  • Ability to work independently with a drive for continuous learning and skill growth.
  • Positive attitude and a strong desire to provide exceptional service.

If you’re ready to take your career to the next level and join a company that values innovation and expertise, Insight is the place for you. We’re eager to work with talented individuals who share our passion for cutting-edge technology and excellent customer service. Apply today and be part of an exciting journey with an industry-leading casino hotel company!