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Processing Specialist

Miamisburg, Ohio
The Processing Specialist is responsible for helping to support technology solutions devised by Discovery Solutions for the firm’s attorneys and their clients. Many of these responsibilities involve routine, manual processes that must be performed in order to keep systems operating efficiently and client relationships running smoothly. Some of these responsibilities are freestanding and assigned, and work thereon is performed independently. Other responsibilities are in support of Discovery Solutions Service Engineers in their activities. The Processing Specialist works with the core applications supported by Discovery Solutions.

Hours (hybrid): Wednesday, Thursday, and Friday, from 10:00 am to 10:00 pm; Saturday 8:30 am to 5:30 pm

  • Focus on processing documents for legal team review of litigation and regulatory authorities for WHDS projects
  • Converts data between various file formats, assists in data normalization, and creates appropriate file directory structures for the management of data.
  • Provides routine assistance to Discovery Solutions Technology Service Engineers in meeting project deadlines
  • Organizes documents from litigation support databases and other electronic data.
  • Loads database and image data files into litigation support packages; tracks and logs electronic media processing.
  • Participates in software testing processes for custom software or upgrades.
  • Troubleshoots litigation support processed data database problems.
  • Follows all applicable Firm and Department policies and protocols.
  • Supports the firm’s Information Security program by understanding and following the Technology General Usage Policy, following all related procedures and completing all required information security training in a complete and timely manner.
  • Displays professionalism, quality service and a "can do" attitude to internal members/departments of the firm.

  • Familiar with and demonstrates a strong aptitude for technology is a plus. Specific technologies with which special ability is important include litigation support tools (e.g., Concordance, IPRO, and LAW 5.0); intranets and extranets, imaging, and database applications.
  • Experience with electronic discovery systems a plus (Recommind Axcelerate, Autonomy Introspect, LexisNexis Concordance, Documatrix, Ringtail, etc.).
  • Ability to author and develop scripts using programming languages is a plus
  • Possess a strong client-service orientation and be responsive to client needs.
  • Ability to manage multiple projects at a time and work well under deadlines in a well organized manner.
  • Ability to perform and document assigned responsibilities with minimum supervision and is able to receive and act upon instructions from more senior members of project teams.
  • Capable of tracking time as a timekeeper, and allocating it appropriately to client and departmental matters.
  • Attentive to detail and capable of filing project materials in an orderly and timely fashion.
  • Ability to work effectively with both users and technical staff in team-oriented environments.
  • Good oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel.
  • Ability to work successfully and independently in an atmosphere where meeting or exceeding client expectations and serviced level agreements are paramount despite challenges of, shifting priorities, and deadline pressures.

  • 1+ years experience working in a Windows OS environment including some exposure to programming languages and relational databases.
  • 1+ years experience with relational databases like MS Access or SQL.
  • 1+ years experience in serviced oriented operation with documented service level agreements and commitment to operational excellence.
  • 1+ years of experience designing, loading, troubleshooting, and creating document databases.
  • 2+ years of prior experience in technology, law firm, help desk, or electronic discovery vendor environment is preferred.
  • Upon joining the firm new hires will go through our onboarding program and be paired with a staff mentor to help them acclimate to the firm. Additionally, there will be opportunities for new employees to take advantage of training and development, public service, and diversity and inclusion programs.

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