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Fusion HCR is Hiring!

Role: ServiceNow Engineer
Location: Birmingham, Alabama
Work Arrangement: Hybrid
Employment Type: Full-time
Industry: Automation Machinery Manufacturing

Motion serves the industrial marketplace with maintenance, repair, and operations replacement parts and services through a network of more than 550 locations across North America. Its extensive product offering includes more than 4.6 million parts from authorized brands across areas such as bearings, industrial automation, hydraulics, and material handling. Motion’s sales professionals provide technical support to customers across the industry.

As a ServiceNow Engineer, you will develop, maintain, and optimize Motion’s enterprise ServiceNow environment. You will work with business and IT stakeholders to translate operational needs into dependable platform solutions, including custom development, system integrations, workflow improvements, and platform maintenance. This is a full-time, hybrid position based in Birmingham, Alabama.

Position Overview

Fusion HCR is seeking a ServiceNow Engineer to turn business requirements into effective technical solutions across an enterprise ServiceNow environment. In this role, you will develop and configure platform functionality, build and maintain integrations with enterprise systems, and support platform upgrades and ongoing maintenance.

You will collaborate with business analysts, technical stakeholders, infrastructure teams, developers, database administrators, and external vendors to deliver reliable, user-friendly solutions. The role also includes maintaining data consistency between Active Directory and ServiceNow, improving the employee experience through the platform’s landing page, and troubleshooting technical issues. Success requires hands-on ServiceNow development expertise, sound technical judgment, and clear communication with both business and IT partners.

Key Responsibilities

• Partner with business analysts and technical stakeholders to assess requirements and design ServiceNow solutions for operational needs.
• Develop and customize platform functionality using JavaScript, Business Rules, client scripts, and other ServiceNow tools.
• Design, implement, and maintain API connections and integrations between ServiceNow and enterprise systems.
• Coordinate platform upgrades, validate changes, and support successful release implementation.
• Configure field mappings and related workflows to maintain data consistency between Active Directory and ServiceNow.
• Maintain and improve the ServiceNow landing page to support a better employee experience.
• Troubleshoot technical issues and implement improvements to platform functionality.
• Coordinate technical changes and integrations with infrastructure teams, developers, database administrators, and external vendors.
• Document technical requirements, communicate implementation plans, and provide project updates to business and IT stakeholders.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• At least five years of experience in a technical, engineering, systems, or IT analysis role.
• Practical experience developing, configuring, and supporting the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) credentials.
• Proficiency in JavaScript and ServiceNow development, including Business Rules and client scripts.
• Experience with enterprise integrations, APIs, data mapping, and platform maintenance.
• Understanding of enterprise systems, network environments, and application integrations.
• Ability to translate business requirements into scalable platform solutions and collaborate across technical teams.
• Strong analytical, troubleshooting, planning, and organizational skills.
• Excellent written and verbal communication skills, including documenting integration requirements and explaining technical concepts.
• Ability to coordinate with third-party providers on upgrades, integration deployments, and technical support.

Why Join Us

• Contribute to the development and ongoing improvement of Motion’s enterprise ServiceNow environment.
• Work across business and technology teams, collaborating with stakeholders in infrastructure, development, database administration, and vendor organizations.
• Take on a varied technical scope that includes platform development, enterprise integrations, upgrades, and employee-facing improvements.
• Apply your ServiceNow expertise to support operational needs within an industrial marketplace serving customers across North America.
• The listed salary range is $90,000–$125,000.
• [Suggestion: Build your expertise through exposure to cross-functional platform initiatives and evolving enterprise technology needs.]
• [Suggestion: Explore opportunities for continued professional development as the ServiceNow environment and business requirements grow.]