Resident Maintenance Specialist
Fusion HCR is Hiring!
Role: Resident Maintenance Specialist
Location: Federal Way, WA
Work Arrangement: In office
Employment Type: Full-time, temporary
Industry: Real Estate
Join a maintenance team supporting residents in single-family rental homes. In this temporary role, you’ll coordinate maintenance requests from initial review through resolution, helping balance resident service, timely repairs, cost control, and property preservation. You’ll assess work orders, determine appropriate solutions, and coordinate with internal teams and external vendors. The position is based in Federal Way and is scheduled Monday through Friday, 9:00 a.m. to 6:00 p.m. The assignment is expected to last three to four months, with a possible extension.
Position Overview
Fusion HCR is seeking a Resident Maintenance Specialist to receive, assess, coordinate, and monitor residential maintenance requests. You’ll take ownership of assigned work orders, from documenting the issue and identifying a suitable repair approach to dispatching resources and tracking progress through completion. The role requires sound judgment in prioritizing urgent requests, evaluating proposed solutions and costs, and maintaining clear communication with residents, vendors, and internal partners. You’ll work closely with maintenance and property operations teams to support service quality, efficient vendor use, and the preservation of homes. This is an office-based, full-time temporary position in Federal Way, with an expected assignment of three to four months and the possibility of extension.
Key Responsibilities
Monitor assigned maintenance work orders from intake through resolution, following up to support timely progress.
Receive, review, and document resident maintenance requests in company systems.
Create work orders and determine whether internal teams or external vendors should complete the work, in line with established guidelines.
Diagnose maintenance issues, identify appropriate solutions, and estimate costs using company guidelines.
Provide vendors with clear, timely instructions and track service progress.
Review vendor bids, approve them within assigned authority, and manage change orders when needed.
Coordinate with maintenance supervisors, field schedulers, property operations teams, and vendor performance partners to support time, cost, and quality goals.
Communicate with residents by phone, text, and email to respond to inquiries, address concerns, and provide updates.
Follow applicable safety procedures, company policies, training, and legal requirements; maintain confidentiality and professional conduct.
Required Qualifications
High school diploma or GED.
At least one year of experience in construction or maintenance, property management, or logistics scheduling and dispatching preferred.
Basic understanding of single-family home systems and components, such as appliances and HVAC.
Intermediate proficiency with Microsoft Office and general computer skills.
Strong written and verbal communication, customer service, problem-solving, time management, and conflict-resolution skills.
Ability to organize and prioritize multiple work orders, meet deadlines, and pay close attention to detail.
Ability to build and maintain productive relationships with residents, vendors, and coworkers.
Adaptability, discretion, and the ability to work effectively as part of a team.
Experience with customer service applications, CRM tools, or VOIP phone systems is beneficial.
English-Spanish bilingual verbal and written communication skills preferred.
Why Join Us
Take ownership of maintenance requests and help guide work orders through completion.
Contribute to a balance of resident service, cost awareness, and home preservation.
Collaborate with maintenance, property operations, scheduling, and vendor partners.
Build practical experience evaluating repair needs and coordinating vendor work.
Work with a range of residential maintenance requests and home systems.