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ServiceNow Systems Administrator

  • Las Vegas, NV

Fusion HCR is Hiring!

Position: ServiceNow Systems Administrator
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality
Pay Rate: $25–$26/hour

Position Overview
Fusion HCR is seeking a ServiceNow Systems Administrator to assist with the day-to-day support and basic administration of the ServiceNow platform. This role is ideal for someone who has hands-on experience supporting ServiceNow in a helpdesk or systems support environment and is looking to grow their skills in platform administration. The focus of this role is support, minor configuration changes, and troubleshooting — not heavy development or architecture.

Key Responsibilities

ServiceNow Support & Administration

  • Provide day-to-day support for the ServiceNow platform (primarily ITSM modules)
  • Troubleshoot incidents, service requests, and basic workflow issues
  • Make minor updates to forms, fields, and workflows
  • Assist with user access, roles, and permissions within ServiceNow
  • Support data accuracy within CMDB and service records

Configuration & Enhancements

  • Assist with small enhancements and updates based on business needs
  • Support basic workflow changes and process improvements
  • Participate in testing and validation during platform updates or changes
  • Escalate more complex development or scripting needs

User & Operational Support

  • Provide Tier 1 / Tier 2 support for ServiceNow-related issues
  • Work closely with IT teams and end users to resolve platform questions
  • Support onboarding/offboarding activities related to system access

Collaboration & Documentation

  • Partner with IT Operations, Infrastructure, and vendors
  • Document system configurations, processes, and troubleshooting steps
  • Help maintain consistency and best practices across the platform

Qualifications

Required Experience

  • Experience supporting or administering ServiceNow (hands-on, not just user)
  • Background in helpdesk, application support, or systems support roles
  • Experience troubleshooting incidents and service requests
  • Strong communication and customer support skills

Technical Skills

  • Basic experience with ServiceNow configuration (forms, fields, workflows)
  • Understanding of ITSM processes (Incident, Change, Problem)
  • Experience with user access and permissions

Nice to Have

  • Exposure to basic scripting (JavaScript in ServiceNow)
  • Experience with Active Directory or general IT systems
  • ServiceNow CSA certification (or working toward it)
  • Experience in gaming or hospitality environments

Additional Requirements

  • Must be able to pass a gaming background check
  • Comfortable working onsite in Las Vegas