View all jobs

Systems Support Engineer I

  • Las Vegas, NV

Fusion HCR is Hiring!

Position: Systems Support Engineer I
Location: Las Vegas, NV (Onsite, with Frequent Domestic Travel; Potential International Travel)
Type: Direct Hire
Industry: Gaming Technology

Position Overview
Fusion HCR is seeking a Systems Support Engineer I to perform system installations, configurations, and related troubleshooting for a client in the gaming technology industry. This role provides Tier 1 and Tier 2 technical support, fielding and resolving customer support tickets while collaborating closely with regional teams and partners to resolve technical problems, ensure system stability, and deliver high-quality support to end users and customers. This role requires frequent domestic travel with potential for international travel.

Key Responsibilities

Installation, Configuration & Troubleshooting

  • Install, configure, and troubleshoot hardware, software, and tools for new and existing customer deployments
  • Perform system installations, upgrades, and maintenance, maintaining related technical documentation
  • Evaluate hardware compatibility and assist in implementing RFID technologies, providing feedback that drives hardware design decisions

Demo Room & Lab Support

  • Support Demo Room operations and resolve any technical issues affecting functionality
  • Deploy and maintain internal labs and vendor test environments

Technical Support & Operations

  • Provide on-call support as part of a team rotation, including nights/weekends/holidays as scheduled by management
  • Support remote and onsite technical operations while adhering to compliance standards
  • Perform software release certification testing with outside organizations such as BMM or GLI

Collaboration & Compliance

  • Collaborate with internal teams and external stakeholders to maintain and improve system performance
  • Maintain compliance with local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance
  • Document solutions, processes, and best practices to improve team efficiency and knowledge base accuracy
  • Perform other related duties as assigned to support evolving business needs

Required Qualifications

  • Bachelor's degree in a technology-related field or equivalent experience
  • Minimum 1 year of experience in systems engineering, IT support, hardware/software troubleshooting, or a related role
  • General proficiency with Linux command line and related troubleshooting
  • Familiarity with virtualization, containerization, and open-source products
  • Knowledge of networking, operating systems, servers, and hardware diagnostics
  • Strong analytical, communication, and problem-solving skills
  • Customer-focused with experience handling technical support
  • Excellent written and verbal communication skills in English
  • Must have valid work authorization documents to work in the United States
  • Ability to successfully pass additional background screenings during employment to fulfill gaming industry regulation security requirements for client jurisdictions
  • Ability to work outside regular business hours and travel as needed based on business demands
  • This position requires a valid Passport

Preferred Qualifications

  • Experience with VMWare, Nutanix, Windows Server, and PostgreSQL
  • Understanding of casino operations

Physical Requirements

  • Ability to sit or stand for extended periods while working at a desk or computer station
  • Occasional lifting or carrying of objects weighing up to 50 pounds, such as hardware, equipment, or office supplies, with or without assistance
  • Ability to perform tasks requiring fine motor skills, such as typing, using office equipment, or operating a computer
  • Ability to travel locally and/or internationally 10-30% of the time for customer service needs or site visits; during exceptionally busy periods involving new deployments, travel could exceed 50% within a given month
  • Ability to participate in in-person meetings and presentations, including standing or moving about a room
  • Must be able to work in an office environment and/or customer site location with varying noise levels and demands

Why Join?
This is an opportunity to work at the intersection of gaming technology and hands-on systems support, with exposure to cutting-edge deployments, RFID implementation, and international travel as part of a growing delivery and support organization.