Fusion HCR is Hiring!
Position: Administrative Assistant
Location: Roswell, GA (Onsite)
Type: Contract-to-Hire
Industry: Property Management / Real Estate
Position Overview
Fusion HCR is seeking a highly organized and customer-focused Administrative Assistant to support daily operations within a fast-paced property management environment.
This role serves as a key point of contact for tenants, visitors, vendors, and internal teams while providing administrative support across office operations, resident services, financial transactions, and document management. The ideal candidate is detail-oriented, professional, and enjoys working in a collaborative environment where customer service and organization are critical to success.
Key Responsibilities
Front Desk & Customer Service Support

• Serve as the first point of contact for tenants, visitors, vendors, and callers.
• Answer incoming calls, respond to inquiries, and route requests to the appropriate departments.
• Greet office visitors and ensure a professional and welcoming experience.
• Assist with resolving routine tenant and customer concerns.

Property Management & Tenant Support

• Support day-to-day tenant transactions and administrative activities.
• Assist with move-in and move-out processes, including preparation of tenant correspondence and documentation.
• Coordinate tenant access requests and support self-showing processes through platforms such as Rently.
• Assist property management staff with administrative tasks in compliance with licensing requirements.

Financial & Transaction Administration

• Process and track tenant-related payments, deposits, move-in funds, and move-out transactions.
• Maintain accurate records related to rent collections, deposits, and outstanding balances.
• Audit transaction records and assist with reporting activities as needed.

Administrative & Office Operations

• Maintain paper and electronic filing systems and ensure documentation is organized and accurate.
• Prepare routine and ad hoc reports for management.
• Perform data entry and update information across various systems and databases.
• Manage incoming and outgoing mail and correspondence.

Office Coordination

• Monitor office supply inventory and place orders as needed.
• Support office logistics and administrative projects.
• Assist leadership and team members with various administrative assignments and special projects.

Required Qualifications
Education & Experience

• High School Diploma or GED required.
• Minimum of 2 years of administrative support experience.
• Experience within property management, leasing, real estate, housing, or related industries is preferred.

Skills & Qualifications

• Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Strong customer service mindset with a professional demeanor.
• Ability to maintain confidentiality and handle sensitive information.
• Detail-oriented with strong accuracy and follow-through.
• Ability to work effectively with cross-functional teams and stakeholders at all levels.

Preferred Experience

• Property management or residential housing experience.
• Experience supporting tenant or resident services.
• Experience handling payments, deposits, or transaction reconciliation.
• Familiarity with property management software or CRM systems.

What Makes Someone Successful in This Role

• Strong attention to detail and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional and polished communication style.
• Customer-focused approach to problem solving.
• Team-oriented attitude with a willingness to assist wherever needed.
• Reliable, dependable, and proactive work ethic.