Position Overview
The company is seeking an experienced and dynamic Senior Manager of Network Support to lead network operations and support functions. This role oversees all aspects of wired and wireless networks, firewalls, proxies, and minor project delivery, ensuring seamless, high-performance connectivity across a large hospitality and gaming environment. The ideal candidate will combine strong technical expertise with proven leadership skills, guiding a team dedicated to maintaining exceptional service standards and operational reliability in a 24/7 business setting.

What You’ll Do:

• Lead and manage a high-performing network support team, ensuring effective prioritization and service delivery in line with SLAs.
• Provide expert oversight in troubleshooting, performance monitoring, and infrastructure optimization across multiple platforms.
• Manage service requests, coordinate escalations, and collaborate across technical teams including Development, QA, Systems, and Infrastructure.
• Assign resources to support day-to-day operations and small-scale system enhancements or upgrades.
• Deliver minor projects on time and within budget while ensuring seamless transition to support operations.
• Mentor and train team members, fostering skill growth and cross-functional expertise to maintain 24×7 coverage.
• Drive continuous improvement by analyzing performance metrics, refining workflows, and expanding the knowledge base for smarter, data-driven decision-making.
• Participate in key IT processes such as Incident Management, Change Management, and Knowledge Management to strengthen service quality.

What We’re Looking For:

• 8+ years of experience with network technologies (Routing, Switching, VPN, Load Balancing, Proxies, Firewalls).
• 5+ years in a leadership or management role supporting complex IT environments.
• Strong understanding of ITIL change and service management methodologies.
• Hands-on experience with service desk tools, workflow design, and incident escalation.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work onsite and support a 24×7 operation with varied shifts.
• Preferred: Background in hospitality or gaming technology.

Education & Requirements:

• Bachelor’s degree preferred (High school diploma required).
• Must be 21 or older and authorized to work in the U.S.
• Must obtain and maintain gaming card and any certifications or licenses required by law or company policy.

Why Join Us:
Join a world-class IT organization supporting large-scale, high-availability operations. You’ll lead innovative projects, strengthen your technical and leadership capabilities, and work alongside talented professionals committed to excellence, collaboration, and innovation.