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Collections Specialist – Administrator
Phoenix, AZFusion HCR is Hiring!
Position: Collections Specialist – Administrator
Location: Phoenix, AZ (Onsite)
Type: Contract (Open-Ended)
Industry: Technology / IoT
Position Overview
Fusion HCR is seeking a Collections Specialist – Administrator to support a growing IoT-focused organization. This role will focus on managing accounts receivable, resolving discrepancies, and maintaining strong customer relationships across a high-volume portfolio.
The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment with frequent internal and external communication.
Key Responsibilities
Collections & Account Management
Customer Interaction & Relationship Management
Reporting & Coordination
Preferred:
What We’re Looking For
Position: Collections Specialist – Administrator
Location: Phoenix, AZ (Onsite)
Type: Contract (Open-Ended)
Industry: Technology / IoT
Position Overview
Fusion HCR is seeking a Collections Specialist – Administrator to support a growing IoT-focused organization. This role will focus on managing accounts receivable, resolving discrepancies, and maintaining strong customer relationships across a high-volume portfolio.
The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment with frequent internal and external communication.
Key Responsibilities
Collections & Account Management
- Manage and monitor assigned accounts to reduce delinquency through calls, emails, and follow-ups
- Research and resolve account discrepancies, short payments, and billing issues
- Review high volumes of transactions, identify root causes, and document resolutions
- Prepare and process account adjustments and reconciliations
Customer Interaction & Relationship Management
- Serve as a primary point of contact for collection-related inquiries
- Maintain professional communication with customers and internal stakeholders
- Negotiate payment solutions and drive timely resolution of outstanding balances
- Build and maintain strong client relationships through proactive communication
Reporting & Coordination
- Collaborate with internal teams (sales, customer service, etc.) to validate discrepancies
- Track and report account activity, issues, and resolutions to management
- Ensure accuracy and timeliness in all account updates and documentation
- Qualifications & Experience
- 3+ years of experience in collections or accounts receivable
- Strong understanding of collections best practices and dispute resolution
- Experience working in high-volume, fast-paced environments
- Excellent communication and customer service skills
- Strong organizational and problem-solving abilities
- Proficiency with Microsoft Office (Excel, Outlook, etc.)
- High attention to detail and accuracy in data entry
Preferred:
- Bachelor’s degree
- Automotive, fleet, or equipment-related industry experience
What We’re Looking For
- Professional, polished, and customer-focused mindset
- Ability to manage multiple priorities and deadlines
- Strong negotiation and relationship-building skills
- Team-oriented with a proactive, “can-do” attitude