Fusion HCR is Hiring!
Position: POS Systems Support Technician (Simphony / Hospitality Systems)
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality Position Overview
Fusion HCR is seeking a POS Systems Support Technician to support point-of-sale (POS) systems across a fast-paced gaming and hospitality environment.
This role is ideal for someone with hands-on experience supporting POS hardware and software, especially within restaurants, hotels, or casino environments.
The focus of this role is day-to-day support, troubleshooting, device setup, and system maintenance, with an emphasis on platforms like Simphony (Oracle MICROS) or similar POS systems. Key Responsibilities
POS Systems Support (Hardware & Software)

• Provide day-to-day support for POS systems, including Oracle MICROS Simphony or similar platforms
• Troubleshoot POS terminals, printers, payment devices, and peripherals
• Support software issues including transaction errors, menu updates, and system connectivity
• Install, configure, and replace POS hardware as needed

User & Operational Support

• Provide Tier 1 / Tier 2 support for restaurant, bar, and casino staff
• Assist with user access, permissions, and terminal configurations
• Support onboarding of new devices and locations
• Respond to on-site support requests in a timely manner

System Maintenance & Stability

• Monitor POS system performance and escalate issues when needed
• Assist with software updates, patches, and system changes
• Ensure system uptime across a 24/7 operational environment

Collaboration & Vendor Support

• Work with vendors and internal IT teams to resolve POS-related issues
• Support integrations with payment systems and back-end applications
• Maintain documentation for setups, issues, and resolutions

Qualifications
Required Experience

• Experience supporting POS systems (hardware and software)
• Experience in helpdesk, desktop support, or field support roles
• Strong troubleshooting skills across devices and applications
• Ability to work in fast-paced, customer-facing environments

Technical Skills

• Experience with POS platforms (Simphony, MICROS, Toast, Aloha, etc.)
• Hardware support (terminals, receipt printers, scanners, payment devices)
• Basic networking knowledge (connectivity, IP devices, troubleshooting)
• Experience with user access and device configuration

Nice to Have

• Experience with Simphony / Oracle MICROS environments
• Gaming, casino, or hospitality experience
• Exposure to Active Directory or endpoint management tools

Additional Requirements

• Must be able to pass a gaming background check
• Comfortable working onsite and supporting a 24/7 environment
• Ability to move between locations on property as needed