Fusion HCR is Hiring!
Position: ServiceNow Systems Administrator (Platform Support)
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality Position Overview
Fusion HCR is seeking a ServiceNow Systems Administrator (Support Focus) to assist with the day-to-day support and basic administration of the ServiceNow platform.
This role is ideal for someone who has hands-on experience supporting ServiceNow in a helpdesk or systems support environment and is looking to grow their skills in platform administration.
The focus of this role is support, minor configuration changes, and troubleshooting — not heavy development or architecture. Key Responsibilities
ServiceNow Support & Administration

• Provide day-to-day support for the ServiceNow platform (primarily ITSM modules)
• Troubleshoot incidents, service requests, and basic workflow issues
• Make minor updates to forms, fields, and workflows
• Assist with user access, roles, and permissions within ServiceNow
• Support data accuracy within CMDB and service records

Configuration & Enhancements

• Assist with small enhancements and updates based on business needs
• Support basic workflow changes and process improvements
• Participate in testing and validation during platform updates or changes
• Escalate more complex development or scripting needs

User & Operational Support

• Provide Tier 1 / Tier 2 support for ServiceNow-related issues
• Work closely with IT teams and end users to resolve platform questions
• Support onboarding/offboarding activities related to system access

Collaboration & Documentation

• Partner with IT Operations, Infrastructure, and vendors
• Document system configurations, processes, and troubleshooting steps
• Help maintain consistency and best practices across the platform

Qualifications
Required Experience

• Experience supporting or administering ServiceNow (hands-on, not just user)
• Background in helpdesk, application support, or systems support roles
• Experience troubleshooting incidents and service requests
• Strong communication and customer support skills

Technical Skills

• Basic experience with ServiceNow configuration (forms, fields, workflows)
• Understanding of ITSM processes (Incident, Change, Problem)
• Experience with user access and permissions

Nice to Have

• Exposure to basic scripting (JavaScript in ServiceNow)
• Experience with Active Directory or general IT systems
• ServiceNow CSA certification (or working toward it)
• Experience in gaming or hospitality environments

Additional Requirements

• Must be able to pass a gaming background check
• Comfortable working onsite in Las Vegas