Fusion HCR is Hiring!
Position: ServiceNow Systems Administrator (Platform Support)
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality

Position Overview
Fusion HCR is seeking a ServiceNow Systems Administrator to support and enhance the organization’s ServiceNow platform and related IT systems within a fast-paced gaming and hospitality environment.
This role is ideal for a hands-on ServiceNow professional who has experience configuring, troubleshooting, and maintaining the platform, not just using it. The engineer will support day-to-day operations, help resolve platform issues, assist with integrations, and ensure ServiceNow is optimized to support IT service delivery.
This is a mid-level role focused on administration, support, and continuous improvement of ServiceNow, working closely with IT Operations, Infrastructure, and vendors.

Key Responsibilities
ServiceNow Platform Administration & Support

• Administer and support the ServiceNow platform (primarily ITSM modules such as Incident, Problem, Change, and Service Catalog)
• Troubleshoot and resolve platform issues, workflows, and performance concerns
• Configure forms, fields, workflows, business rules, and basic scripting as needed
• Assist in maintaining CMDB accuracy and data integrity
• Monitor system performance and ensure platform reliability and uptime

Configuration & Enhancements

• Support enhancements to ServiceNow modules and functionality based on business needs
• Assist with workflow automation and process improvements
• Participate in ServiceNow upgrades, patches, and releases
• Maintain and enforce platform configuration standards and best practices

Integrations & System Connectivity

• Assist with integrations between ServiceNow and other systems (Active Directory, monitoring tools, endpoint management tools, etc.)
• Work with vendors and internal teams to troubleshoot integration issues
• Support API-based connections and data flows between systems

Operational & Infrastructure Support

• Provide tier 2 support for IT systems and applications as needed
• Support core infrastructure services such as:
  • Active Directory
  • DNS / DHCP
  • Group Policy
• Assist with system deployments and application rollouts

Documentation & Process Improvement

• Develop and maintain documentation for ServiceNow configurations, workflows, and procedures
• Contribute to improving IT processes and operational efficiency
• Serve as a technical resource for IT Operations and support teams

Qualifications
Required Experience

• 2–5+ years of experience in IT Systems Administration or Application Support
• Hands-on experience administering or supporting ServiceNow (not just end-user)
• Experience troubleshooting ServiceNow workflows, incidents, and configurations
• Familiarity with ITSM processes (Incident, Problem, Change Management)
• Experience working in a production / enterprise environment

Technical Skills
Experience with:

• ServiceNow configuration (forms, workflows, business rules)
• Basic scripting (JavaScript within ServiceNow is a plus)
• Active Directory and user management
• Exposure to integrations (APIs, directory services, monitoring tools) is a plus

General knowledge of:

• Windows environments
• Infrastructure services (DNS, DHCP)

Preferred

• ServiceNow Certification (CSA – Certified System Administrator preferred)
• Experience in gaming, hospitality, or 24/7 operations environments
• Exposure to CMDB and asset management within ServiceNow

Education

• Bachelor’s degree in IT, Computer Science, or related field or equivalent experience

Additional Requirements

• Must be able to pass a background check in accordance with gaming regulations
• Strong communication and documentation skills
• Ability to work onsite in Las Vegas, NV

Why This Role

• Hands-on ownership of a critical enterprise platform
• Opportunity to grow deeper into ServiceNow engineering and integrations
• Work in a high-availability, fast-paced casino environment
• Strong exposure to both application and infrastructure teams