Learning Program Facilitator 

Location: Las Vegas, NV (100% onsite)
Employment Type: Direct Hire
Industry: Property Management
Work Environment: Corporate / Non-Field Training
Team Structure: Team of 4 (expanding from 3)

Position Summary

A Fusion client in the property management space is seeking a Learning Program Facilitator to serve as the primary subject matter expert (SME) and facilitator for non-field training programs. This role focuses on onboarding, upskilling, and role-based training for corporate and operational employees such as Leasing Specialists, Resident Managers, and customer-facing teams.

This position is highly facilitation-focused, with most training delivered virtually via Microsoft Teams. The facilitator will identify training gaps, reinforce learning, and work closely with design and learning partners to ensure materials are accurate, effective, and aligned to business needs.

Key Responsibilities

• Facilitate onboarding, upskilling, and role-based training through virtual and limited in-person sessions

• Serve as the SME and lead facilitator for assigned training programs

• Deliver live instructor-led sessions via Microsoft Teams and virtual classrooms

• Identify knowledge gaps and skill deficiencies through observation, feedback, and learner performance

• Facilitate simulations, coaching sessions, and skills practice to reinforce learning

• Partner with onboarding, HR, and functional leaders to support new-hire readiness

• Collaborate with instructional design teams to review, update, and make minor adjustments to training materials

• Maintain and update training documentation using tools such as Adobe and Canva

• Track attendance, assessments, and completion in the Learning Management System (LMS)

• Prepare training summaries, insights, and recommendations for leadership

Required Qualifications

• 4+ years of experience facilitating training programs (virtual and/or in-person)

• Strong experience facilitating training for customer-facing or operational roles

• Proven ability to build or significantly contribute to training programs

• Experience identifying training gaps and recommending improvements

• Comfort delivering training virtually to diverse audiences

• Experience working with LMS platforms

• Proficiency with Microsoft Office; working knowledge of Adobe and Canva

• Strong communication, presentation, and facilitation skills

Nice to Have

• Property management, leasing, or resident services industry experience

• Experience working alongside instructional design teams

• Familiarity with adult learning principles or formal facilitation frameworks