Fusion HCR is hiring!
Job Title: Global Head of Information Technology
Location: Las Vegas, NV (Onsite, Global Scope)
Employment Type: Full-time, Direct Hire
Travel: International travel required to offices in Brisbane, Gurugram, and Macau
Reports To: Chief Strategy Officer or VP of Finance

About the Company
Our client is a leading innovator in the casino and hospitality industry, developing technology solutions that enhance the live dealer table game experience. With offices in Las Vegas, Brisbane, Gurugram, and Macau, they deliver cutting-edge systems that combine accuracy, efficiency, and excitement for global gaming markets.

Position Summary
We are seeking a Global Head of Information Technology (IT) to lead and elevate IT operations across four international offices. This role emphasizes execution, service delivery, and security, rather than long-term CIO-level strategy.
The successful candidate will ensure IT is an invisible yet critical enabler—delivering seamless technology, secure systems, and proactive support that empower employees worldwide. This leader will build a customer-centric IT culture, strengthen vendor oversight, and enforce compliance across all regions. The position is based in Las Vegas with global responsibility.

Key Responsibilities
IT Service Delivery & Customer Experience

• Build IT as a customer-focused service organization with measurable SLAs and satisfaction metrics.
• Ensure global help desk operations are proactive, responsive, and efficient.
• Implement monitoring and self-service tools to reduce user disruption.

Global Security & Mobile Workforce

• Lead endpoint security, MDM, and secure connectivity for global/mobile staff.
• Enforce zero-trust, MFA, and international data compliance (GDPR, PDPA, etc.).
• Partner with external cybersecurity vendors for advanced protection.

Vendor & Third-Party Management

• Manage all IT vendors, licenses, and contracts globally.
• Negotiate agreements, enforce SLAs, and conduct performance reviews.
• Establish onboarding/offboarding and compliance standards for third parties.

Infrastructure & Systems Reliability

• Maintain resilient systems for connectivity, collaboration, and business applications.
• Oversee lifecycle management, upgrades, and patching of systems.
• Lead disaster recovery and business continuity planning.

Documentation, Processes & Compliance

• Develop and maintain IT playbooks, SOPs, and user guides.
• Align IT with compliance frameworks (ISO27001, NIST, SOX, GDPR).
• Ensure audit readiness across all processes and policies.

Team Leadership

• Lead and mentor global IT staff including regional leads in Australia, India, and Macau.
• Establish accountability while empowering local leadership.
• Build a global IT culture of customer service, transparency, and security-first practices.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• 10+ years of progressive IT leadership, including management of global/distributed teams.
• Proven success in delivering secure, customer-centric IT services.
• Expertise in endpoint security, MDM, and identity platforms.
• Strong vendor management and contract negotiation experience.
• Background in compliance frameworks and audit programs.
• Familiarity with Microsoft 365, networking, cloud, and help desk management.
• Excellent interpersonal and communication skills.
• Gaming, technology, or regulated industry experience a plus.

Physical Requirements

• Ability to sit or stand for extended periods at a computer or workstation.
• Occasionally lift or carry up to 25 lbs (equipment or office supplies).
• Perform fine motor tasks such as typing and operating office equipment.
• Ability to participate in in-person meetings and presentations.
• Comfortable working in varying office noise levels.