Responsibilities: 

•  You will serve as an expert on our store POS Systems and POS integration systems as well as in the internal lab including 

• Assessment, triage, research, training, and resolution of incidents with our POS and store systems 

• Perform system maintenance and system upgrades 

• Build and configure new POS systems for delivery to store locations 

• Writing and running SQL scripts to resolve issues with  

• Work as level 2 and level 3 support for all POS systems 

• Writing, editing, modifying SQL scripts to update/change in store databases 

• Work with business partners to create new features or modify/customize current systems 

• Partner with store operations team to identify needs, timelines, priorities 

• Documenting tasks, along with issues and resolutions to create a well-defined knowledge base 

Job Requirements

Required Qualifications: 

• High quality end-user technical support, related to point-of-sale systems, network, and hardware 

• An in-depth understanding of POS systems, software, networks, and hardware as well as the ability to apply that knowledge to support our POS systems 

• Detailed knowledge of payment systems and the integration that makes them interface with the POS 

• Ability to manage time well, and prioritize multiple projects 

• Must have outstanding communication skills 

• 3+ years' supporting a fast-paced retail environment 

• Must have experience with SQL database and be able to create and edit SQL statements 

• Experience using a ticketing system and creating knowledge base articles 

• Ability to support remote POS systems using an RMM 

• Strong work ethic  

 

Preferred Qualifications: 

• Experience offering technical support in a retail environment using Oracle’s Xstore and Oracle’s Xadmin 

• Associate or bachelor's degree in Computer Science, Information Technology, System administration, or equivalent experience 

• Advanced scripting knowledge using PowerShell 

• Experience using and supporting Verifone payment devices, particularly using Tender Retail as middleware 

• Experience supporting a Merchandising department using Aptos