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Field Services Technician

spokeane, Washington · Information Technology
Fusion HCR is hiring a Field Service Technician for a direct hire opportunity with a leader in the Public Access space located in Spokane, WA 

Role Summary:
The Field Service Technician provides customer service in person and/or by telephone to customers in and around the Spokane, WA area. Technician will also help fulfill the needs of the maintenance schedule when needed by performing field repairs on parking access and building access systems, software and/or hardware. Works with upper-level support to setup/configure firewall, router and other network switches. Effectively understands and troubleshoots basic setup of credit card configuration within the network.

Responsibilities:
  • Perform field repairs on parking access and building access systems, software and/or hardware related.
  • Troubleshoot and correct problems on devices/equipment, down to board level.
  • Correct/fixes; minor to complex software issues on parking/access systems.
  • Understand and troubleshoot the entire setup of our network.
  • Properly identifies all network devices on a LAN (router, modem, switch etc.)
  • Works with upper-level support to setup/configure firewall, router and other network devices.
  • Provides good effective customer service, to internal and external customers.
  • Properly identifies when higher level support is needed. Work closely with peers and support team to ensure customer expectations are met. 
  • Effectively execute troubleshooting instructions from higher level support.
  • Properly maintain vehicle status and maintenance, as required.
  • Properly maintains his/her inventory levels, by properly transacting in ERP system.
  • Properly communicates with service coordinator, advisors and service management team.
  • Responsible for transactions for assigned SROs in ERP system on a per SRO basis (parts and labor), also to include maintenance checklist.
  • Perform monthly preventative maintenance – scheduled inspection, cleaning, lubricating and adjusting of the equipment.
  • Other duties, as assigned.

QUALIFICATIONS
This is an experienced level position within the Service Department. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 
  • Must be at least 21 years old, with a valid driver’s license; have and maintain a driving record clean of any major or numerous violations.
  • Must be able to drive to field / customer locations to performing field work.
  • Working knowledge of Windows Server 2008/2012/2016, SQL, Windows 7 and 10 and network and firewall configurations.
  • Must possess aptitude to learn new technologies.
  • The ability to work independently all while keeping others informed of your processes and progress via multiple avenues – including ERP System, email, and/or phone.
  • Proficiency in Microsoft Project, Excel and PowerPoint.
  • Incumbent must possess aptitude to learn new technologies.
  • Must be able to complete technical certified training courses – within 24 months; or, has completed required certified courses in the technical career track.  Specific product/equipment and software training supplied.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) or equivalent and two (2) years of training/experience in related field required, or equivalent combination of education and experience.  Good skills in the use of hand tools, required Experience using ERP software, a plus. 

CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License, in state of residence.

 

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