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IT Technician

Seattle, Washington · Information Technology

Your Day to Day

  • Facilitate second line IT Support for users through any and all intake channels and peer escalations
  • Accept ownership for all IT endpoints at your facility
  • Manage IT inventory for your facility
  • Provide remote hands and monitoring assistance to our operations team for your facility
  • Identify opportunities to improve efficiency or service quality through process change or automation
  • Approach all support opportunities within the guidelines of both IT and InfoSec policies


Basic Qualifications

  • Thorough understanding of using core IT systems (Service Now, JAMF, Ivanti, BeyondTrust, Zoom, Okta, 0365)
  • Positive desk-side manner and interactions with users
  • Escalates tickets and issues appropriately (complete info documented, to the right people, before the problem grows)
  • Maintains SLA’s for tickets in their queue meeting 70% or better adherence
  • Actively studying using tools like Pluralsight or other certification tracks
  • Consistently works in a way that is in line with our audit and infosec policies that does not result in the creation of any new audit operational findings
  • Successfully completing project work assigned to them


Preferred Qualifications

  • Bachelor's Degree
  • Scripting knowledge for Mac or Windows
  • Experience supporting conferencing, scheduling and collaboration tools
  • Proven ability to build things that scale

 

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