View all jobs

Systems Engineering Manager

Tacoma, Washington
Fusion HCR is seeking an IT Systems Engineer Manager for our client located in Washington State.
The IT Systems Engineering team is both a plan/design/build and 24x7 support organization within the Information Technology department. The Systems Engineering Manager role is a working manager role; responsible for managing all systems engineers as well as governing systems managed services contracts. The role acts as the owner of the entire plan/design/build process within the Systems Engineering discipline and ensures partnership for the run process with the IT Operations teams.
Duties and Responsibilities:
  • Oversight of requests, incidents, major incident, knowledgebase and problem modules in the organizations ITSM solution for the Systems Engineering team
  • Participate in all critical/major incidents including but not limited to providing communication updates to the operations team.
  • Act as escalation point for all requests and incidents related to Systems Engineering.
  • Develop, maintain and train on processes such as: Systems Infrastructure Architecture, Systems Infrastructure Engineering, Systems Infrastructure Build and Configuration, Systems Infrastructure Monitoring,
  • Continuously evaluate and refine Systems Engineering procedures development and implementation; balancing industry best practices with corporate culture.
  • Train, coach and mentor Systems Engineering staff including career development.
  • Develop Knowledgebase items to foster the understanding and development of the entire organization.
  • Follow established standards and change management policies.
  • Interact with internal and external vendors as needed.
  • Build, maintain, measure, report, and improve on all performance metrics.
  • Oversee Solutions repository and ensure top quality solutions are created for business partners
  • Develops an effective and workable framework for managing and improving customer IT Systems Architecture and Engineering
  • Advanced Scripting skills -- PowerShell, VBScript, command line scripting.
  • General knowledge of Database management.
  • Understanding of switching a routing.
  • Messaging Servers, Remote Access, and SAN environments.
  • Demonstrate ability to mentor and coach team members.
  • Exceptional Communication skills and ability to communicate at all business levels.
  • Demonstrate strong communication skills interpreting highly technical concepts to non-technical audiences.
  • Provide Project Management for Major Enterprise Information Technology Projects.
  • Excellent troubleshooting, critical thinking and problem-solving skills.
  • Expert Active Directory skills, specifically working with OUs, GPOs, server scripts and security.
  • Demonstrate ability to diagnose and resolve complex server operating system problems using various tools and techniques.
  • Advanced knowledge of backup and disaster recovery strategies.
  • Demonstrate ability to achieve multiple tasks independently with minimal supervision.
  • Strong end user support and training skills.
  • Strong written skills for documenting technical system and procedures.
  • Working Knowledge of all Microsoft System Center Products.
  • Demonstrate Disaster Recovery Planning/Disaster Recovery Testing and risk analysis skills.
  • MCSE (Microsoft Certified Solutions Expert). In lieu of certification 4 or more years of experience in Information Technologies as an acting System Administrator required.
  • High school diploma or GED equivalent required.
  • Bachelor's degree required (Computer Science or related field preferred); extensive experience may be considered in lieu of degree requirement.
  • Eight (8) years Information Technologies experience, including experience researching and evaluating changes in hardware, software, and data communications and developing supporting documentation for technical systems required.
  • Four (5) years Systems engineering experience..
  • Experience with enterprise level applications such as SharePoint, Microsoft Operation Manager, Systems Management Server, IIS and SQL servers required.
  • Knowledge of internal IT audit, SOX, PCI, and Gaming procedures and processes are preferred.

More Openings

Billing Clerk
Dialysis Nurse (RN)

Share This Job

Powered by