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IT Director of Operations

Tacoma, WA
Fusion HCR is seeking an IT Director of Operations for our client located in Washington State.
The Director of IT - Operations acts as part of our IT leadership team in collaboration and support with our team members to constantly pursue an environment that far surpasses expectations. As IT Director - Operations, you will be responsible for managing and delivering on all aspects of IT operations and services, including strategic direction and day-to-day operations. You will own all employee-facing IT services and will ensure that end-to-end IT support is provided for all team members. The Director of IT -- Operations has direct responsibility for end user services, IT operations center, application support, as well as identity and access management.
Duties and Responsibilities:
  • Manage 3rd-party vendor for day-to-day operations, including support desk, employee onboarding/offboarding
  • Partners with the executive sponsor to communicate program goals, objectives, and potential outcomes
  • Perform monthly audits to ensure compliance
  • Collaborate with department heads to find ways that IT can make delivering client work more efficient and pain-free
  • Provide on-call support when necessary.
  • Develops and controls the program budget and manages expenditure within agreed spending plans.
  • Ensures and balances the availability of the required skills and competencies across project teams within the program
  • Leads reviews with the executive sponsor and stakeholders to identify organic or specific program needs and changes and directs the development of appropriate approaches to address.
  • Leads the development and maintenance of stakeholder mapping, communications, and reporting.
  • Acts as an advisor and builds and maintains relationships across the wider stakeholder community.
  • Leads the oversight of program projects' execution, their progress compared with the plan and the production of agreed deliverables.
  • Monitors and coordinates dependencies across the projects in the program and resolves conflicts.
  • Manage project scope and its impacts on business outcomes.
  • Control and manage project costs (including internal and external resources).
  • Assess project issues and risk as well as their resolution and communication to senior management, key stakeholders.
  • Understand the impact of changes of cost, schedule, scope, or resources on the project and the business value that it is intended to deliver.
  • Communicate project decisions, deliverables, project health and status, and issues and risks with all team members and key stakeholders.
  • Prepare timely status reports.
  • Maintain project plans and work breakdown structures.
  • Ensure agreed upon project success criteria is met.
  • Manage the work plan and staffing for each phase of the project.
  • Work to fill gaps in resource requirements both internally and externally.
  • Manage the resource-staffing plan for the life of the project.
  • Follow the appropriate project change request processes for managing and accessing impact of requested changes to the initiatives.
  • Monitor and manage time tracking for internal resources.
  • Develop contingency plans for potential risks.
  • Review/gather status reports from the team and issues weekly project/initiative status reports.
  • Influence and holds team members accountable for assigned tasks.
  • Set and review expectations with team members.
  • Identify and resolve conflicts among team members and works with the IT PMO, and management towards resolution.
  • Ensure project tasks and deliverables meet requirements and completed on schedule.
  • Manage entire project communications in a timely manner to appropriate levels, and escalates issues as needed.
  • Utilize the lifecycle methodology throughout all phases of the project. Maintain project documentation, including project initiation requests, capital and expense costs, project plans, lifecycle documents, and utilize approved tools.
  • Manage project budget, including creation, revisions, and variance explanations.
  • Operate as a role model, providing coaching, direction and training in project management to other IT team members.
  • Create, facilitate and maintain a positive work environment.
  • Smile and engage Guests and Team Members with a positive professional demeanor.
  • Perform other job duties as assigned.
  • High school diploma or GED equivalent required.
  • Associates Degree Required (Preferred in MIS or Technical Degree). Four (4) years successful IT Program Manager/Coordinator experience may be considered in lieu of degree requirement. is required.
  • Three (3) years Information Technology experience with project management responsibilities required.
  • Five (5) years on the job experience in a technical field required.
Skills and Abilities:
  • Demonstrate expert knowledge of project management methodology.
  • Exceptional leadership skills, with the ability to develop and communicate objectives, inspire and motivate staff, and maintain alignment with the business strategy.
  • A high degree of political sensitivity, astuteness and the ability to use the informal power structure of the organization to achieve program success and overcome obstacles.
  • Excellent hard skills in computer systems, network administration
  • Calm under pressure
  • Strong business acumen, including industry- and domain-specific knowledge. Familiarity with industry trends and innovation.
  • Extreme empathy: internal teams are not customers, and they are definitely not adversaries - they're allies, and they depend on IT
  • Ability to engage with employees across the company. IT can easily become insular - we need someone who will take the initiative to maintain interpersonal connections with the broader organization.
  • Strategic thinking - go beyond maintenance. IT is the fabric of internal culture, now more than ever. How can IT expand the capabilities of the entire organization? How can IT enable us enhance our guest experience, deliver better work, and in general operate as a happy, cohesive unit?
  • Strong organizational and time management skills with multiple parallel work streams
  • Excellent analytical, strategic planning and execution skills.
  • Demonstrate advanced verbal and written communications skills, ability to present in both technical and non-technical terms. Read, write and speak English fluently.
  • Demonstrate advanced facilitation skills, ability to collaborate effectively with other team members.
  • Exhibit proven expert analytical, negotiation, diagnostic and problem-solving skills.
  • Demonstrate expert knowledge of business processes and the application of technology in achieving business objective.
  • Demonstrate ability to operate in a self-directed environment.
  • Demonstrate ability to direct/supervise the work of others.
  • Demonstrate ability to foster a positive work environment by promoting teamwork, open communication, and corporate culture.
  • Demonstrate proven ability to prioritize multiple tasks while maintaining deadlines.
  • Demonstrate ability to effectively communicate and resolve conflicts among team members, which may include internal/external Guests.
  • Available 24 hours a day, 7 days a week, adequate transportation and demonstrate willingness to work nights, overnights, weekends and holidays to meet department projects

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